Your support teams

Virtual Help Center assistant

The FASTEST way to troubleshoot issues 24/7 is to ask our virtual Help Center assistant directly.  Type any question and it'll help you find the answers and resources you need. 

Shopify Status checker

If you can’t seem to connect to your Shopify store, the admin, or having checkout issues, the Shopify Status is a great place to start.  You can see the health status of Shopify’s severs to determine the cause of the issue. 

Support

During your onboarding and especially after you have launched, deep dive issues with our Support Teams.  They have access to additional resources, can create tickets and escalate issues when needed. 

Connect with a live Support Advisor

To connect with a live Support Advisor, simply type "chat with support" within our virtual Help Center assistant chat box.  You'll need to log into your Shopify store and  describe what you need help with so it may connect you to the right support team.

If you need assistance with Shopify POS and would like to speak with one of our Retail Support Advisors on the phone, you can locate the Retail Support phone number associated to your account by opening up the Shopify POS app. 

Once opened, on the bottom menu bar > tap on more > tap on Support > tap on Contact Support.   

Our Retail Support Team is available 24/7.  

Getting support for QuickBooks POS migration and integration

If you need help, then you can contact one of the dedicated Support teams. Depending on your question, you can get support from Intuit or Shopify. Review the following table to learn more about support contact information, hours of operation, and whom to contact: 
Question type Contact information Hours of operation
Questions about the migration process, including hardware or plan promotions. Contact the Shopify QuickBooks Migration Specialists by email or by phone.
  • Phone support is available from Monday to Friday, 9am - 4pm EST
  • Email support is available 24/7
    		•
    Questions about upgrading your QuickBooks Desktop POS to version 19, exporting data files from QuickBooks, and other QuickBooks Desktop accounting software questions. Contact Intuit Support using one of the following options:
  • 1-800-446-8848
  • Chat option
  • Support Center
    		•  Monday to Friday, 6am - 6pm PST
    Questions about Shopify and Shopify POS. Contact the Retail and Shopify POS support team. 24/7

    Your Support teams

    • Shopify Support

      If your questions are regarding your online store, the backend (admin) of your Shopify store, accounts, billing and just general issues overall. Available: 24/7, 365 days a year.

      Get help now 

    • Shopify Retail Support

      If you own a brick & mortar shop and you're having questions/issues with Shopify POS, Stocky, the retail hardware or anything retail related. Available: 24/7, 365 days a year.

      Get help now 

    Additional support for developers

    For more advanced and specific dev support on API and themes, please utilize: